If you wish to cancel or modify your order, please send an e-mail to firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.
Please make sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statements. If the system still doesn't accept your order, please contact your bank and then contact us by e-mail at email@example.com and we will be glad to assist you.
Fibonacci Polo products available for purchase online include T-shirt, caps and polo gloves. Products on our website are subject to availability.
Please visit our size guides on the product pages for sizing information. Or go to our size chart page here.
The website provides information on items’ availability directly on the product page and provides the estimated time of shipment at checkout. When you have selected the product or the size needed, you can see different stock status.
Fibonacci Polo accepts the following forms of payment for online purchases:
- American Express;
- Google Pay;
- Apple Pay;
Please note that your billing address must match the address on your credit card statement.
The authorised amount will be released by your credit card’s issuing bank according to its policy. Save as otherwise stated on the website during the purchase process, the purchase transaction will only be charged to your credit card after we have verified your card details, received credit authorisation for an amount equal to the purchase price of the ordered products, confirmed product availability and prepared your order for shipping.
If you have received an e-mail from us informing you that your order has been cancelled, please replace a new order online, otherwise please contact us at firstname.lastname@example.org.
All prices include VAT.
Shipping & Delivery
Tracked Service (UK): Free Shipping
Tracked and Signed Service (Europe): £9.00
International Shipping (Rest of the World Shipping): £10.00
A signature is only required for those countries included in the Tracked and Signed Service (Europe) and certain International Shipping (Rest of the World) options. A signature is not required for shipping option Tracked Service (UK)
Fibonacci Polo will send you an email after your order has been posted. Please click on "View your order" on your email. process to keep you informed of the status of your purchase. Please note that we do not provide tracking numbers for security reasons, but only tracking links found in the shipment confirmation e-mail. You will receive a shipment confirmation e-mail with a tracking link in order to track your shipment. Certain locations can only be tracked within the UK.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery will not be refunded.
For more information on our returns policy please visit returns at the bottom of our website.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can contact us through our contact page! We will be happy to assist you.